We operate a full appointment system, usually at 10 minute intervals. We encourage all patients to consult with one doctor as far as is possible as this makes for better continuity of care which is nicer for both patients & doctors. Obviously there are times when only one of the doctors is available but as far as possible, we will try to make your appointment with the doctor of your choice.
For urgent appointments, if no appointments are available, we offer telephone triage by the on call team. A member of the team will ring you & do telephone triage and will if necessary arrange for you to be seen in surgery.
If you require an urgent appointment the same day, please tell the receptionist and you will be telephoned. Routine appointments can be booked up to a month in advance.
If you need a non-urgent appointment, then we will make every effort to find a convenient time for you. Sometimes, if surgeries are very busy the doctor may run late & we ask for your patience and understanding.
You can now apply to have on-line access to enable you to make & cancel appointments via the link at the top of this page; click here for more information.
All doctors are very happy to receive requests for telephone advice and there are a large number of problems which can be sorted out in this way, which is often more convenient for patients. If you need to speak to any of the doctors personally, tell the receptionist who will take your name, phone number, and brief details of your query. We will phone you back as soon as possible and usually on the same day. Please avoid ringing first thing in the morning for routine matters as this is the time when there is most pressure on the phone lines.
During your consultation it may be necessary for the doctor or nurse to do an intimate examination (for instance genitals or breasts). A chaperone is someone present in the room but who does not see the examination. They would usually be a member of staff or your family. They are not always needed but may be present if the patient or doctor requests one.
Before an intimate examination you should make sure you understand the reason why the examination is necessary – ask your doctor or nurse if you are unclear. If you would like a chaperone, please ask at reception or discuss with your doctor. If no one is available, it will be possible to arrange another appointment.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.