Important changes for ordering your medication
Our prescription team are joining our PCN (Primary Care Network) Prescription HUB based within Brooklea.
We are asking that patients use online services to order medication. This can be done using the NHS App, Patient Access or by emailing bnssg.connexus.prescribing@nhs.net, ensuring that you include the practice name, your name and date of birth.
Due to patient safety we do not accept telephone requests for repeat prescriptions due to the possibility of confusion or mistakes.
Any prescription queries or if your prescription is not at the pharmacy after 5 working days please email bnssg.connexus.prescribing@nhs.net
The surgery will now be working on a 5 working day turn around. Working days are Mon-Fri (not including bank holidays). Where possible all prescriptions will be sent electronically to your nominated pharmacy.
If you take regular medication, you will be given a computer printed list (order slip) of all your medications which will enable you to obtain prescriptions without a surgery appointment.
To obtain your repeat prescription, post or bring your order slip into reception, having ticked which items you require.
Alternatively you can register to use our online service and order via the link at the top of this page. Click here for more information.
You can nominate a chemist to collect your prescription from the clinic and have the medication ready for collection by yourself. The clinic does not undertake delivery of medications.
If you would like your prescription sent to you, please enclose a stamped address envelope with your request.
We do not accept telephone requests for repeat prescriptions due to the possibility of confusion and mistakes. Repeat prescriptions cannot be collected from Riverside surgery.
