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Latest News

The Government has now issued doctors with advice about the coronavirus.


China is a long way away but air travel brings it much closer - and in doing so the possibility of the coronavirus coming to the UK.


Many of the symptoms are those that act like a cough or cold and are unlikely to be of concern if you have not travelled - but please do not be surprised when our team members ask about your travel history to rule this serious and highly contagious illness out!


Please be patient with the extra questions we need to ask - never has it been more important to tell us about your symptoms and the GPs need our receptionists to obtain this information to reduce the risk!











NEW - PCN Newsletter

welcome to our first PCN newsletter which explains what and who the PCN are with some information regarding up and coming events 

PCN Newsletter

Pharmacy Christmas Opening Hours 2019/20

Please find attached local pharmacy opening hours over the Christmas period

Pharmacy Christmas Opening Hours

Let's Beat Diabetes Together - update

the latest meeting saw Dr Alsop give an interactive presentation on Diabetes and Insulin Resistance - please open the diabetes tab (number 3 under Further information) on the right hand side of this page for more information. 

The next meeting is on Wednesday 27 February, Brooklea Health Centre at 18.30.  We look forward to seeing you there

Weather update - February 1st

And then the snow came!

The roads around the health centre are a little treacherous at the moment -please be careful if you have an appointment today.

We have a fantastic team here and most are getting in. Some of our GPs are running late but are attempting to get in so please bear with us. I do anticipate some challenges so we may have to reschedule some appointments but we will let you know individually if that is the case.
We are up and running at Riverside with a full complement of staff - thank you to the team for all getting there safely and by 7am!.

It is important that we keep you and our staff safe. Thank you for your understanding and we apologise for any convenience caused

Pharmacy Opening times during festive period

please see attached pharmacy opening times, in the local area, over the festive period

Pharmacy Opening Times

Christmas/New Year Opening Hours

Please see the attached poster with our open hours during the festive period.

Festive opening times

Type 2 Diabetes

Check out our diabetes page to see how you can help us to beat diabetes together!

Appointment survey

We're looking to get some feedback from our patients about our appointment system to make future improvements. We will review the results over the next 4 weeks and will publish a communication about any next steps. Please follow the link below to take you to the survery and thank you in advance to those of you who have taken the time to complete it.

Book your flu jab!

Our flu vaccination clinics are now open for NHS eligible adults and children.

Please check your eligibility on the NHS website


What is happening?

The landlord of Brooklea Health Centre, NHS Property Services, has commenced a schedule of capital works to repair the roof of Brooklea and decorate most of the internal spaces. 

Why is this happening?

The leaks in the roof have been substantial and if you have visited us recently you will have seen water collection points in the main reception area. The water damage has been quite extensive so redecoration is required.


During this process we expect the sinks, walls and floors in the clinical rooms to be updated. 

What does this mean for you?

There is no gain without a little pain, unfortunately.

There is no spare space in the building to store furniture that will be removed from rooms whilst they are being updated. Also, the workers will need somewhere to rest. With these issues in mind, space has been allocated from the rear car park for containers to provide this required space.

This means there our car parking capacity will be reduced by between 2 and 4 car parking spaces during the period of refurbishment and repairs.

Also, there will be noise disruption during this period, although the workmen will do their best to minimise the impact.

We expect the period of refurbishment and repair to be completed by the end of February 2019. 

What do we need you to do to help us?

Please do bear with us during this period as at the end of the disruption the space we all share will be so much nicer.

We understand that during the building update it will be a bit noisy, possibly dusty and have less parking but this is such a good thing for Brooklea that we are working with the wonderful team of contractors to try and make it as pleasant as possible.

You may find it beneficial to allow yourself an extra 5 minutes to find a car parking space either in Brooklea car park or on the street as you may need to walk a little further than normal.

We would really appreciate your understanding during this period and we will do our best to make it a good experience despite any disruption!

What to expect when your GP refers you to the hospital or specialist

Here's a useful leaflet to know what to expect when your GP refers you to a specialist, particularly around tests and investigations, sick notes, and prescriptions.

Referral to a specialist

Council Tax Reduction (CTR) scheme – Publicity statement

Bristol City Council is currently reviewing its Council Tax Reduction (CTR) scheme for 2018/19. CTR is a discount scheme that supports households who have a low income with the cost of their council tax.  Any changes to the scheme will affect the amount of support working age households can get.  Pensioners are protected from any changes to the scheme under nationally prescribed regulations.

To have your say on the future of CTR, go to the council’s website and complete the online form before 24th September 2017.  If you would like information on the consultation in another format, please call 0117 922 2848 or e-mail

Council Tax Reduction Poster


What is happening?

Patients or their carers will need to make their requests for patient transport directly with the provider and not through the GP Practice

Why is this happening?

A review of journeys booked by GP practices identified that people who were not entitled to hospital transport were receiving it inappropriately which put a huge strain on resources.

Am I eligible for patient transport?

You are eligible for patient transport if:

   • Your medical condition means you cannot use other transport without damaging your health

   • Your mobility means you are unable to access healthcare by any other means

   • You need the skills or support of clinically trained staff and / or medical equipment during your journey

 Transport could also be provided to a patient’s escort or carer where their particular skills and/or support are needed. This may be appropriate in the case of accompanying a person with a physical or mental incapacity, a vulnerable adult, or in the case of patients needing a translator. This would need to be agreed for each individual case at the time of booking the transport.

What does this mean for you?

For all journeys after the 1st April 2017 you or your carer will need to contact the new provider.


Booking Office and enquiries 

T: 0300 777 6688


If you have already made a booking you don’t need to do anything as all the

bookings will be automatically transferred to E-zec.


If you require further information please visit the Bristol CCG Website


Due to an increase in demand, from Monday 4th April 2016 we will be changing the appointment system for urgent same day contact.
All urgent same day appointment requests will be triaged by telephone first. When contacting us, the receptionist will ask you for further details to ensure the appropriate clinician contacts you.
Routine appointments are available to book up to 4 weeks in advance either by contacting the receptionist or by booking an appointment online (ask for details).



The biggest complaint we receive at Nightingale Valley Practice in related to parking at Brooklea Health Centre; particularly cars parked across the entrance obstructing the access and providing poor visibility in and out near the school. Nightingale Valley Practice and Birchwood, with many others, have provided feedback to the Brislington Neighbourhood Partnership due to road safety concerns.

Great news - they are going to do some work to understand what could be done to alleviate this problem and reduce the risk of a major accident in the road. Here is the link -


Speak to your pharmacist about treatment and advice for a variety of common ailments, including:

 -    Pain relief                                         - Hayfever

-    Coughs, colds and sore throats          - Allergies

-    Stomach complaints                           - Acne

-    Conjunctivitis and dry eyes                 - Cold sores

-    Hemorrhoids (piles)                           - Headlice

-    Holiday healthcare                             - Thrush

-    Warts and verrucae                           - Threadworm








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