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Appointments update:

Don’t let fear of catching coronavirus mean that your cancer or other serious illness gets missed while it’s curable!

Many types of cancer or serious illness are straightforward to treat and cure if you catch them early, but since the beginning of the outbreak of Covid-19, there has been a big drop in the number of people who are going to their GP with signs of important illness. If you are tempted to stay at home and wait until the Covid crisis is over to get your symptoms checked out, please think again, and make an appointment to talk to a GP about any worrying concerns, such as any persistent unexplained bruising, persistent vomiting,  weight loss or persistent fevers, lumps, moles which are changing, difficulty swallowing your food, persistent cough ( more than 3 weeks), post-menopausal bleeding, persistent change in your bowels towards looseness that continues for more than 3 weeks, or blood in your poo (for more than 2 weeks) or pee . There is a real risk that, if left unchecked, any cancer or other serious condition present could grow and spread, making it much more difficult to treat successfully. At Nightingale Valley Practice we can arrange many of the tests you might need over the phone, and if we do need to see you in person, we have strict infection control procedures designed for your safety, which minimise the chances of anyone who comes to the surgery catching Covid-19.

Don’t let Covid-19 reduce your chances of a successful cure from cancer or other serious conditions – help catch these early by making an appointment with your GP if you have any worrying symptoms.

You can still book telephone appointments online - please contact us to sign up!

Appointments

We operate a full appointment system, usually at 10 minute intervals. We encourage all patients to consult with one doctor as far as is possible as this makes for better continuity of care which is nicer for both patients & doctors. Obviously there are times when only one of the doctors is available but as far as possible, we will try to make your appointment with the doctor of your choice.

For urgent appointments, if no appointments are available, we offer telephone triage by the on call team. A member of the team will ring you & do telephone triage and will if necessary arrange for you to be seen in surgery.

If you require an urgent appointment the same day, please tell the receptionist and you will be telephoned. Routine appointments can be booked up to a month in advance.

If you need a non-urgent appointment, then we will make every effort to find a convenient time for you. Sometimes, if surgeries are very busy the doctor may run late & we ask for your patience and understanding.

On-Line Access

You can now apply to have on-line access to enable you to make & cancel appointments via the link at the top of this page; click here for more information.

Telephone Advice

All doctors are very happy to receive requests for telephone advice and there are a large number of problems which can be sorted out in this way, which is often more convenient for patients. If you need to speak to any of the doctors personally, tell the receptionist who will take your name, phone number, and brief details of your query. We will phone you back as soon as possible and you will often be offered an appointment time. Please avoid ringing first thing in the morning for routine matters as this is the time when there is most pressure on the phone lines.

Improved Access

We are working together with other local practices to offer more appointments in the early mornings, evenings or at weekends. Speak to a member of the practice team to find out more.

Chaperones

During your consultation it may be necessary for the doctor or nurse to do an intimate examination (for instance genitals or breasts). A chaperone is someone present in the room but who does not see the examination. They would usually be a member of staff or your family. They are not always needed but may be present if the patient or doctor requests one.

Before an intimate examination you should make sure you understand the reason why the examination is necessary – ask your doctor or nurse if you are unclear. If you would like a chaperone, please ask at reception or discuss with your doctor. If no one is available, it will be possible to arrange another appointment.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

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