Patient Participation Group

patient survey

What is a Patient Participation Group (PPG)?

It is a group of volunteer patients and practice staff who engage and discuss the topics for discussion the patients would like them to be.


Patient participation is:

  • Patients working with a practice to improve services;
  • Varied to suit local needs
  • Based on cooperation

Patient participation is not:

  • A forum for complaints; although the group may discuss complaint themes to identify areas for improvement
  • A doctors’ fan club
  • A time-consuming activity for patients and practice staff

What is the aim of a PPG?

The aims of the Patient Participation Group (PPG) are as follows:

  • To encourage a positive relationship between the patients and all of the surgery staff
  • Represent a voice for the patient in the practice
  • To be realistic about what you can achieve and to look for small changes that can make a real difference
  • To work together constructively and positively to help identify solutions and to work in partnership with the practice and other local organisations
  • Carry out research to find out what matters to patients and discussing the findings with the practice
  • To encourage patients to engage in their own healthcare and future needs


The practice will work with the PPG to develop an action plan for implementing changes based on at least three agreed key priority areas.

How does having a PPG benefit the patients and the practice?

Good for patients

  • Patients will take more responsibility for their own health
  • Patients will have a clearer understanding and knowledge of the practice and staff
  • Patients will benefit from improved communications with staff
  • Patients will have a forum to suggest positive ideas and voice their concerns

Good for practice staff

  • Staff will be able to plan services jointly with patients and this should make services more effective.
  • Staff will be able to help patients with non-medical and social care issues
  • Staff will be able to get help from patients in meeting targets and objectives
  • Staff will have a forum to voice concerns, ideas and suggestions to patients
  • Staff will build stronger links with their community

For the surgery to be able to continue our PPG WE NEED YOU!

How much of your time will being part of the PPG take?

It is up to you!


We are keen to ensure that our PPG is representative of all of our patients so it is important that we explore different ways of engaging with you.


There are two ways we can work with our patients:

  • A PPG that meets regularly at the surgery
  • A virtual PPG that allows those who cannot attend meetings to still be fully involved using email where available

Don't forget we also have the Friends & Family survey so that if you wish to contribute but cannot attend in person and do not have access to email you can still provide feedback and recommendations when you are at the practice.


We are always keen to hear from patients who would be willing to devote a little time to helping the PPG – either as a committee member, or with the organisation and running of events, or have ideas for information sessions and events. If you are interested please complete the PPG form on line or ask reception for one to complete and hand in.


Details of events organised by the PPG will be displayed on the practice notice board in the waiting room of the surgery, or ask at Reception for more details.


If you are interested in taking part in our group, or would like more information about anything we do please contact us on 0117 330 4300 or ask at reception


 complete the form Complete the Patient Group Sign-up Form Online

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

download the pdf form Download the pdf version of our sign up form


We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Many thanks for your assistance

The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly. 

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