We use cookies to help provide you with the best possible online experience.
By using this site, you agree that we may store and access cookies on your device. Cookie policy.
Cookie settings.
Functional Cookies
Functional Cookies are enabled by default at all times so that we can save your preferences for cookie settings and ensure site works and delivers best experience.
3rd Party Cookies
This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.
Keeping this cookie enabled helps us to improve our website.
Appointments
Book or cancel an appointment at our GP surgery.
Pharmacy and Self Care
See a Pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Please make a selection to reveal who's best to deal with your condition.
Self-Care
Help and support available from many National and Local Organisations
Book an Appointment
We operate a full appointment system, usually at 10 minute intervals. We encourage all patients to consult with one doctor as far as is possible as this makes for better continuity of care which is nicer for both patients and doctors. Obviously there are times when only one of the doctors is available but as far as possible, we will try to make your appointment with the doctor of your choice.
Urgent appointments for today or tomorrow
For urgent appointments, if no appointments are available, we offer telephone triage by the on call team. A member of the team will ring you and do telephone triage and will if necessary arrange for you to be seen in surgery.
Ways to book
1. Telephone: 0117 3304300
Book a routine appointment
If you need a non-urgent appointment, then we will make every effort to find a convenient time for you. Sometimes, if surgeries are very busy the doctor may run late and we ask for your patience and understanding.
Ways to book
1. Request an appointment online
2. Telephone: 0117 3304300
Telephone Advice
All doctors are very happy to receive requests for telephone advice and there are a large number of problems which can be sorted out in this way, which is often more convenient for patients. If you need to speak to any of the doctors personally, tell the receptionist who will take your name, phone number, and brief details of your query. We will phone you back as soon as possible and you will often be offered an appointment time. Please avoid ringing first thing in the morning for routine matters as this is the time when there is most pressure on the phone lines.
Sickness Certificates (Fit Notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel Vaccinations
Information and advice for travelling abroad.
Home Visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10am.
Telephone: 0117 3304300
Do not ring before 8:30am except in an emergency.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Change or Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
To cancel your appointment:
- Use your NHS account (through the NHS website or NHS App)
- Cancel using the GP online system
- Phone us on 0117 3304300
- Reply CANCEL to your appointment reminder text message
Chaperones
During your consultation it may be necessary for the doctor or nurse to do an intimate examination (for instance genitals or breasts). A chaperone is someone present in the room but who does not see the examination. They would usually be a member of staff or your family. They are not always needed but may be present if the patient or doctor requests one.
Before an intimate examination you should make sure you understand the reason why the examination is necessary – ask your doctor or nurse if you are unclear. If you would like a chaperone, please ask at reception or discuss with your doctor. If no one is available, it will be possible to arrange another appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Out of Hours
Enhanced Access
We are working together with other local practices to offer more appointments in the early mornings, evenings or at weekends.
Please speak to a member of the practice team to find out more.
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.