Patient Participation Group

The Patient Participation Group (or PPG) has been set up by the five GP Practices who work together in Connexus Primary Care Network:

• Birchwood Medical Practice
• Nightingale Valley Practice
• Priory Surgery
• Stockwood Medical Centre
• Wells Road Surgery

We will use the PPG is to provide a forum for patients to give feedback on the services offered by the Practices and by the Primary Care Network and make suggestions for how they can be improved. We plan to do regular monthly surveys which you can respond to either on line or by post (if you are unable to use either of these methods please let us know). There will also be the opportunity to join on-line focus group discussions on specific topics.

We will give regular feedback on the issues raised by members of the PPG. Unfortunately some things are outside our control but we will let you know if there is nothing we can do, and where possible signpost you to someone who can help.

In the future we hope to hold meetings and events where you can meet members of the team and find out more about what we can offer, however for the remainder of this year we will operate on-line only.

We want the PPG to represent all patients so we will be encouraging membership from people of all ages (over 18), and from all the different communities who live in our area. Please let us know if you have any particular communication needs to help you take part.

All your personal details will be held securely by the PCN. They will only be used to communicate with you and will not be shared with anyone else. All comments and feedback will be reported anonymously and the names of people commenting will not be shared with your GP or any other staff.

Anyone who lives in the Brislington, Knowle and Stockwood areas can be a member of the group but we have some simple conditions which all members need to comply with

• The Patient Participation Group should not be used for complaints or concerns about your individual medical treatment – these should be raised directly with your Practice
• We welcome constructive criticism, but please keep it polite. Members who use abusive language or who make personal comments or attacks on individual staff or other patients will be removed from the group membership. Racist, sexist or homophobic language and comments will not be tolerated under any circumstances. 

We would like to know how we can improve our service to you and how you perceive our surgery and staff. 

If you are interested in taking part in our group, or would like more information about anything we do please contact us on 0117 330 4300 or ask at reception.

The group would also like to contact patients on occasion by email and/or text so that they can obtain the views of the widest group of patients possible. We would like to obtain your email address and mobile phone number to do this. Please click on the image opposite to complete the Patient Contact Form to provide your consent for this.